Order Management System
Cloud-based system for receiving and processing customer orders across multiple channels(phone, WhatsApp, social media).
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Customer profiles with full order history and preferences
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Add/edit customer details
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Blacklist functionality for problematic customers (supervisor-managed)
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Dynamic product selection by category & variations
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Flexible quantities (by weight/unit)
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Live invoice preview (subtotal, shipping, grand total)
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Recording shortages & notifying customers instantly
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Support for reservations & pre-orders (e.g., meat booking)
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Integrated returns & cancellations with reason logging
Preparation Interface
A dedicated interface for staff to efficiently prepare orders with quality control and real-time tracking.
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Real-time order notifications for handlers
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Handler attendance system with login/logout tracking
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Assign orders to available handlers only to ensure efficiency
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Live tracking of order status
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Quality check process & direct shortage reporting to call center
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Ability to update stock levels in real-time
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Automated supervisor notifications for orders exceeding time limits
Cashier & Billing Interface
The final stage before delivery, ensuring accuracy and proper handover with integrated payment processing.
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Receive prepared orders seamlessly from handlers
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Adjust final weights and prices for ultimate accuracy
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Generate final invoices and manage packaging
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Assign finalized orders directly to the delivery
Delivery Management System
A comprehensive delivery module to manage drivers and track orders with GPS integration and real-time updates.
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Seamless order handover from cashier to delivery staff
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Live order tracking from "Out for Delivery" to "Completed"
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Admin view of driver directions and current location on map
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Integrated driver contact info (WhatsApp & Phone) for communication
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Internal notes system for team communication
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Automated delay alerts for admin/supervisor
Reports & Analytics System
Comprehensive reporting module providing real-time insights across all operations with interactive charts and dashboards.
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Employee Reports: Attendance, orders handled, performance rankings, and efficiency metrics
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Order Reports: Average completion time, cancellation reasons, and full status tracking
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Role-Based Reports: Specific KPIs for Call Center, Handlers, Cashiers, and Delivery staff
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Sales Reports: Daily/weekly/monthly sales, top products, and sales by region
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Customer Insights: New vs. returning customers, blacklisted accounts, and top customer value
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Customizable: All reports with interactive charts and ability to add specific reports
Key Advantages
Project Timeline & Support
Investment Summary
A breakdown of all costs associated with the project. No hidden fees, no surprises - just honest, upfront pricing.
One-Time Development Cost
Complete system development including all features, testing, deployment, and training
Monthly Hosting Cost
Per month for Supabase cloud hosting
Includes automatic backups, security updates, and 99.9% uptime guarantee
Optional GPS Tracking
Per month for Traccar real-time GPS tracking
Advanced delivery tracking with route optimization and live driver monitoring
What's Included
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Complete system development with all specified features
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Professional UI/UX design with your branding
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Cloud deployment and configuration
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Comprehensive testing and quality assurance
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Employee training sessions and video tutorials
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3 months of free modifications and adjustments
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Lifetime bug fixes and maintenance support
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Free Hosting & Domain